EXCHANGES AND RETURNS

DENIS MARLON, S.L. with identification number B88121025 is dedicated to WHOLESALE AND RETAIL TRADE, COMMERCIAL DISTRIBUTION, IMPORTS AND EXPORTS OF FOOTWEAR AND ACTIVITIES RELATED TO THE DESIGN, CREATION AND CONFECTION OF FASHION AND COMPLEMENTS, with Registration Data BORME, Mercantile Registry of MADRID T 37762, F 201, S 8, HM 672721, I / A 2 (21.11.18), on behalf of MARLON SNEAKERS (hereinafter THE COMPANY) with address at PASEO DE LA CASTELLANA, 40, PLANT 8, 28046 DE MADRID (SPAIN ), email customer@marlonsneakers.com, telephone +34 91 765 60 82, makes available on its website www.marlonsneakers.com products for the sale of footwear and fashion and accessories.

 

EXCHANGES AND RETURNS

THE COMPANY establishes that the customer may make any change or return of a total or partial order within 15 calendar days of receiving the order. From THE COMPANY, we will send the transport agency to pick up the product or products to be returned or exchanged. If the return is for another product or products, the new product will be sent to the customer after checking that the original product is in perfect condition. It should be noted that any type of return or exchange within the Peninsula is completely FREE for the customer. For returns from the Canarias, Baleares, Ceuta, Melilla and other countries, the customer will have to pay the costs incurred regarding shipments.

You can make any exchange or refund without specifying reason within the specified period. To carry out the process you will have to go to RETURNS and follow the step by step that we indicate.

1. Enter your customer profile. To do this you will have to go to the address: https://marlonsneakers.com/en/my-account

2. Access the order tab to locate the order you want to return or the order where the product you want to return is located.

3. Locate the order where the product you want to return is located. Enter the order detail in the VIEW option. Once inside, you can see the detail of the order with the product or products you bought.

4. You can request the return of a specific product or of the entire order. You have both options available.

5. The last thing you have to do is complete the return and, very importantly, the reason for us to proceed in the right way. This step is very important so that the whole process causes you the least possible inconvenience.

THE COMPANY will pay the amount of the product returned once it is verified that it is in perfect condition. Likewise, the exchange for another product will also be made after verifying that the product to be changed is in perfect condition.

For any questions or additional clarification, you can go to the email address customer@marlonsneakers.com or by phone +34 91 080 69 72 from Monday to Friday from 09:00 – 20:00 hours (during the month of August The schedule will be 09:00 – 16:00 hours).