GENERAL TERMS AND CONDITIONS

DENIS MARLON, S.L. with identification number B88121025 is dedicated to WHOLESALE AND RETAIL TRADE, COMMERCIAL DISTRIBUTION, IMPORTS AND EXPORTS OF FOOTWEAR AND ACTIVITIES RELATED TO THE DESIGN, CREATION AND CONFECTION OF FASHION AND COMPLEMENTS, with Registration Data BORME, Mercantile Registry of MADRID T 37762, F 201, S 8, HM 672721, I / A 2 (21.11.18), on behalf of MARLON SNEAKERS (hereinafter THE COMPANY) with address at PASEO DE LA CASTELLANA, 40, PLANT 8, 28046 DE MADRID (SPAIN ), email customer@marlonsneakers.com, telephone +34 91 765 60 82, makes available on its website www.marlonsneakers.com products for the sale of footwear and fashion and accessories.

THE COMPANY reserves the right to modify the commercial offer at any time on its website (changes in prices, products, promotions, and other commercial and service conditions). These modifications will not affect in any case the purchases already made.

To make a purchase, you must add the products that interest you in the “shopping cart” and follow the steps stated on the web. To close a sales contract with THE COMPANY you have to fill in the order form that we put at your disposal in electronic format and transmit it to us following all the steps.

From the order process form you can have access to the general conditions, privacy policy, price and description of the selected products, shipping methods and expenses of those products.

The contract with THE COMPANY is closed at the moment we receive your order electronically and verify both the accuracy of all data and proof of payment.

Before submitting your order, you are invited to read the general conditions and you can change your information if something is not correct. After the telematic submission of your order, a screen will appear informing you of the order number and that the order has been placed, we recommend that you print this screen in case you do not receive the e-mail that we send automatically informing you of the confirmation of your order and the number that corresponds to it. THE COMPANY may refrain from processing orders that do not have solvency guarantees, that are incomplete or in case the products are not available. In any of these cases, you will be notified by e-mail or telephone that the contract has not been closed telling you the reasons why it could not be carried out. In the event that before detecting a problem, the order form has been transmitted and paid, a payment of the amount paid will be sent.

When you submit the order form you are accepting the general conditions, the Privacy Policy and all the contents information of THE COMPANY. If you have any questions or do not agree, do not submit the form.

MINIMUN AGE LIMIT

THE COMPANY establishes that the minimum age to make purchases on our WEBSITE will be 18 years old. People between the ages of 16-18 years can make purchases as long as they are supervised by a person with the legal age limit.

PAYMENT OPTIONS

The COMPANY makes available to the USERS the following payment methods: credit or debit card and PayPal. The payment method will be selected by the USER during the checkout process.

 

Payment by credit or debit card. Visa and MasterCard have developed a system to securely make payments on the Internet. The Secure Electronic Commerce system is based on the issuer of the card (bank or savings bank) identifying the cardholder before authorizing the online payment.

THE COMPANY has adhered to this security protocol so once you select the product that you will be purchasing and after you have entered your card number, a window for the Issuer will open, a window that will ask for identification, showing one of the following icons:

Your card information and password are protected by this security system from the moment that you introduce the information.

Once the identification is completed, the Issuer informs THE COMPANY that the card holder is making the purchase, so that the process can be completed. If the identification has not been completed correctly, the Issuer communicates it to THE COMPANY to proceed accordingly.

This window is beyond the control of THE COMPANY, being the responsibility of its Issuer. If there is any incident or issue with this window the customers should contact the entity.

  • The accepted cards are: Visa, Master Card, Euro Card, Maestro and Euro-6000.
  • This system is completely confidential and the data cannot be seen by third parties.

In the event of any improper or fraudulent charge on the card used for the purchase, the USER must notify THE COMPANY, by email or telephone, in the shortest possible time so that THE COMPANY can make the necessary arrangements. Suppliers or issuers of payment methods may adopt anti-fraud measures that entail the rejection of certain types of operations, THE COMPANY not being responsible for the application of this type of security policies.

Payment by PayPal. PayPal allows you to send payments online quickly and securely using a credit card, a debit card or a bank account. PayPal uses advanced technology to maintain the security of your information. In addition, when sending a payment with PayPal, the recipient will never see your financial data, such as your card number or bank account. * Payment by PayPal will have an additional charge of € 0.35 + 4.9%.

 

SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access of data. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. In addition, the WEBSITE operates through SSL certification so it is a secure website with access through HTTPS protocol.

It should be noted that THE COMPANY does not store any credit card or PayPal  data of its customers. These transactions are derived directly to the corresponding web pages that both the bank and the PAYPAL provider offer.

DELIVERY

The delivery deadline that is defined on our website will only have an indicative character. However, THE COMPANY will endeavor to respect that period, not being responsible in case of exceeding the initially estimated period. The delivery of the orders will be made at the address indicated by the customer according to the following characteristics:

HOME DELIVERY

In the case of shipments to the Canary Islands, Ceuta and Melilla and other countries that are specified, the client must pay in addition to the necessary shipping costs, the corresponding customs costs, which will vary depending on the weight of the shipment. These expenses are paid at the time the order is received and in no case will they be included in the price paid for the products. The address indicated by the customer may be a private address, a place of work or any other address indicated. It is not necessary that the billing address and shipping address match.

EXCHANGES AND RETURNS

THE COMPANY establishes that the customer may make any change or return of a total or partial order within 15 calendar days of receiving the order. From THE COMPANY, we will send the transport agency to pick up the product or products to be returned or exchanged. If the return is for another product or products, the new product will be sent to the customer after checking that the original product is in perfect condition. It should be noted that any type of return or exchange within the Peninsula is completely FREE for the customer. For returns from the Canarias, Baleares, Ceuta, Melilla and other countries, the customer will have to pay the costs incurred regarding shipments.

You can make any exchange or refund without specifying reason within the specified period. To carry out the process you will have to go to RETURNS and follow the step by step that we indicate.

 

SHIPPING TERMS

We ship where you ask us to, through MRW courier, see their conditions below.

Delivery includes 2 delivery attempts. If the recipient is absent, a notice is left (as long as access has been possible) with the details of the office where you can pick up the shipment.

If the customer has not appeared in the office to pick up your shipment or the address is incorrect or incomplete, after a period of 15 calendar days, the shipment will be returned to origin. The transport agency will always try to contact the client through the telephone number provided.

A single delivery attempt will be made for international destinations. If the customer is absent, a notice will be left with the details of the office where you can pick up the shipment and within 7 days the shipment will be returned to origin. If the customer has not appeared in the office to pick up your shipment or the address is incorrect or incomplete, after a period of 7 days, the shipment will be returned to origin.

The delivery schedule, as a general rule, will be from 8:00 a.m. – 2:00 p.m. and from 4:00 p.m. – 8:00 p.m.

FREE SHIPPING

Shipments to the Peninsula are completely free. For the rest of the destinations, the price rate set out below is established.

NATIONAL SHIPPING

CARRIER DELIVERY DEADLINES SHIPPING COSTS
SHIPPING IN THE PENINSULA AND PORTUGAL COURIER (MRW) 48h – 72h FREE
SHIPPING TO BALEARES COURIER (MRW) 7 DAYS 9,55 €
SHIPPING TO CANARIAS COURIER (MRW) 7 DAYS 14,50 €
SHIPPING TO CEUTA COURIER (MRW) 7 DAYS 21,66 €
SHIPPING TO MELILLA COURIER (MRW) 7 DAYS 13,54 €

*VAT not included.

 

Rates do not include all taxes and / or expenses generated in Andorra, Canarias, Ceuta, Melilla, Gibraltar and international non-EU destinations. Customs Management Procedure Single Customs Document Management (DUA).

 

DUA RATE
ANDORRA € 26,65
CANARIAS (AÉREO) € 15,86
CEUTA € 16,50
MELILLA € 14,84
GIBRALTAR € 23,00

DUA export origin / destination Canarias, check with your office requirements to exempt the payment of the same, in accordance with the resolution of 01/09/2017 of the Department of Customs and Special Taxes of the State Agency of Tax Administration. The DUA will be charged when the value of the order exceeds € 150. To this DUA, the corresponding taxes of each government must be added: for the Canarias it is the IGIC that corresponds to 7% and for Ceuta and Melilla it is the IPSI that ranges between 0.5% and 10%. These taxes and the corresponding DUA will be paid by the customer at the time of delivery of the merchandise by the transport agency (MRW in our case).

INTERNATIONAL SHIPPING

DESTINATION SHIPPING COSTS DESTINATION SHIPPING COSTS
GERMANY 18,00 € EE.UU. 35,00 €
AUSTRIA 18,00 € CANADA 35,00 €
BELGIUM 18,00 € ARGENTINA 47,00 €
DENMARK 18,00 € BOLIVIA 47,00 €
FRANCE 18,00 € BRAZIL 47,00 €
NETHERLANDS 18,00 € CHILE 47,00 €
ITALY 18,00 € COLOMBIA 47,00 €
LUXEMBURGO 18,00 € COSTA RICA 47,00 €
POLAND 18,00 € ECUADOR 47,00 €
UNITED KINGDOW 18,00 € EL SALVADOR 47,00 €
CZECH REPUBLIC 18,00 € GUATEMALA 47,00 €
SWITZERLAND 18,00 € HONDURAS 47,00 €
BULGARIA 28,00 € MEXICO 47,00 €
SLOVENIA 28,00 € NICARAGUA 47,00 €
ESTONIA 28,00 € PANAMA 47,00 €
FINLAND 28,00 € PARAGUAY 47,00 €
GREECE 28,00 € PERU 47,00 €
HUNGARY 28,00 € PUERTO RICO 47,00 €
IRELAND 28,00 € DOMINICAN REPUBLIC 47,00 €
LATVIA 28,00 € URUGUAY 47,00 €
LITHUANIA 28,00 € VENEZUELA 47,00 €
NORWAY 28,00 €
SLOVAK REPUBLIC 28,00 €
ROMANIA 28,00 €
SWEDEN 28,00 €

*VAT not included

*Shipping prices do not include fees generated by customs. In any case, these customs duties are foreign to the company and will be borne by the customer.

* The prices indicated are approximate, they may suffer modifications due to causes beyond the COMPANY.

* Delivery periods may vary depending on the country.

* For international shipments THE COMPANY will choose the carrier that best suits the characteristics of the country.

OTRAS CLARIFICATIONS

For other destinations not specified, email us at customer@marlonsneakers.com.

Saturdays, Sundays and holidays are not counted as business days for the purposes of deadlines for shipping.

Deadlines are understood to be counted from the moment the COMPANY has proof of payment of the purchase amount.

TOTAL SATISFACTION GUARANTEE

The offered contractual guarantee is that established in the Real Decreto Legislativo 1/2007, of the 16th of November, which approves the consolidated text of the General Law for the Defense of Customers and Users. THE COMPANY will respond to any breaches of conformity that are manifested within two years of delivery, as long as the customer has informed THE COMPANY of said lack of conformity within two months of being aware of it.

 

PRODUCT AVAILABILITY

If there are incidents regarding our stock or if there are no products in stock, the customer will be informed immediately and the amount of the product or products without stock will be refunded or a discount voucher will be provided so that it can be redeemed at your time of choice. THE COMPANY will refund the corresponding amount within 3 calendar days. The refund will be made by the same means of payment with which it was paid for.

CUSTOMER SERVICE

For any questions, suggestions, queries or complaints about the online store, you can contact Customer Service, by any of the following means:

Telephone: +34 91 080 69 72 from Monday to Friday 09:00 – 20:00 hours (during the month of August the hours will be 09:00 – 16:00 hours).

Email: customer@marlonsneakers.com.

Postal mail at the following address: Paseo de la Castellana, 40 Floor 8 28046 (Madrid)

THE COMPANY will get back to your request as soon as possible and, in any case, before the deadline of 15 days. In case your request is not properly resolved, you can go to the ordinary jurisdiction as indicated below.

 

APPLICABLE LAW AND JURISDICTION

The General Conditions of Purchase are subject to Spanish legislation. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Madrid.